Heathrow Airport has hit out at a TikTok travel “hack” video and labelled criticism from Ryanair over delays as “bizarre”
London’s Heathrow Airport bosses have taken a swing at Ryanair following criticism of passenger delays.
On Monday, Ryanair executive Neil Sorahan said the airport and the government needed to be held to account for not “staffing up appropriately”.
But Heathrow CEO John Holland-Kaye said it was the responsibility of airlines, not the airport, to hire ground crew.
In an interview with UK broadcaster LBC – he also said people were demanding wheelchairs when they didn’t need them, and this was creating delays for passengers.
“Some of this is because people are using the wheelchair support to try and get FastTrack through the airport, and we need to protect that for the people who most need help.”
JOHN HOLLAND-KAYE, HEATHROW AIRPORT CEO
He also lashed out at a TikTok video travel “hack” that suggested people fake a need for a wheelchair to skip long queues,
“If you go on TikTok that is one of the travel hacks people are recommending – please don’t do that we need to protect the service for the people who need it most.”
JOHN HOLLAND-KAYE, HEATHROW AIRPORT CEO
Heathrow Airport has been at odds with several airlines in recent weeks.
Emirates Airlines had previously said it would ignore Heathrow’s demand to airlines to not sell any more summer tickets.
But Emirates later backed down, instead increasing flights to London’s Gatwick Airport
