Starbucks joins AI revolution but will robot baristas take over?

Starbucks joins the AI wave, testing OpenAI tech to enhance service and cut costs; experts discuss its potential impact on customer service.

Starbucks is the latest global brand to test AI assistants behind the counter, joining a wave of companies using OpenAI tech to boost service and cut costs. But will it work?

Experts weigh in on whether AI can truly revolutionise customer service.

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