As global tourism revenue surges, cutting-edge technology and automation are revolutionising the hospitality industry.

Global travel demand remains strong heading into 2025, with industry experts predicting record-breaking tourism revenue.

According to the World Travel & Tourism Council, global tourism revenue is set to hit $1.9 trillion this year.

With record-breaking growth projected for the travel industry, hospitality leaders are embracing AI, automation, and luxury innovations to enhance guest experiences.

As demand for international travel remains strong, hospitality businesses are adapting to evolving traveler expectations through technology and innovation.

One of the key trends shaping the industry is the rise of artificial intelligence and smart automation.

From AI-powered customer service to energy-efficient hotel management systems, technology is redefining guest experiences.

Luxury boutique hotels like London’s Eccleston Square Hotel are at the forefront of this transformation.

Known as one of the world’s most technologically advanced hotels, Eccleston Square has recently unveiled a major tech upgrade.

The hotel is now using Apple TVs from ROOMNET, an advanced automation system developed with Leading Edge Automation, and a cutting-edge building management system by HSYCO. These innovations enhance operational efficiency while maintaining a commitment to sustainability.

These enhancements work in sync with the hotel’s property management system, MEWS, to create a smarter, more sustainable hospitality experience.

As AI continues to reshape the hospitality landscape, Eccleston Square Hotel’s approach reflects the industry’s broader shift toward innovation, efficiency, and sustainability—paving the way for the future of luxury travel.

Olivia Byrne, Owner and Company Director Eccleston Square Hotel joins Veronica Dudo to discuss.