AI agents could make purchases for you, but who pays when they get it wrong?

Dr. Karen Sutherland warns of AI’s unpredictable buying, highlighting flaws in verification and potential consumer risks.

Published

6 hours ago

August 24, 2026

Concerns over AI agents making unauthorised purchases raise questions on verification flaws and company responsibility

‘I would not yet put my trust in it’ highlights concerns about AI agents making unauthorised purchases.

Dr Karen Sutherland from UniSC discusses the flaws in current verification systems for AI transactions.

AI agents can act unpredictably, leading to unexpected charges and consumer frustration.

Without clear policies, companies may evade responsibility for AI-driven purchases.

Future regulations may enforce stricter verification steps to protect consumers.

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