Leaders

Creating exceptional customer experiences

Published

3 years ago

June 15, 2021

ticker NEWS

Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian regional city of Toowoomba. In the lead up to this, he was inspired by books like The Pursuit of Wow! by Tom Peters, which opened his eyes to the power of customer and employee experience.

Jason tested and implemented strategies for improving experience in a variety of sectors, including telecommunications, retail, media, finance, automotive, health, and not-for-profit. He worked with companies including Telstra, Target Australia, Fairfax Media, New South Wales Government, SingTel Optus, and Volkswagen Group Australia, and he sat on the boards of ACON Health Limited and Oz ShowBiz Cares / Equity Fights AIDS.

A cornerstone of Jason’s career has been an unwavering commitment to improving the lives of customers and employees. During his time in the telecommunications industry, he implemented ideas for improving customer experience in a number of verticals by over 100 percent. In retail and media, his initiatives to improve efficiencies by focusing on customer and employee experience saved tens of millions of dollars in a matter of months and improved employee retention by double digits year on year. Additionally, he has led transformational programs resulting in tens of millions in revenue improvement.

So far you have read about how Jason is passionate about customers and employees, but it would be remiss not to mention that Jason has led transformations in everything from procurement functions to sales.

Jason has been in the ‘trenches’ consistently delivering transformative results – his ultimate passion is helping individuals and organisations, grow and achieve their goals.

For more information, head to https://www.jasonsbradshaw.com/

Leaders

Why a rapid response is paramount to cyber defence

Published

3 days ago

May 2, 2024

Nathan Langridge

As cyber attacks hit Australia every 7 minutes, a rapid response is crucial for affected companies.

As cyber attacks proliferate every seven minutes in Australia, reports indicate a worrying trend of escalating severity, urging companies to prioritise rapid response measures to mitigate potential damages.

Amidst this crisis, experts stress the criticality of immediate action for companies suspecting they’ve fallen victim, underscoring the need for a well-defined incident response plan.

Lucas Bressanutti, Crawford Cyber Lead and Forensic & Financial Accountant of Crawford & Company, shares his insights on the importance of a fast response to cyber attacks. #cyber attack #business #cyber resilience

Leaders

How to overcome imposter syndrome in the workplace

Published

2 weeks ago

April 24, 2024

ticker NEWS

Skilled professionals and entrepreneurs are facing impostor syndrome amidst increasing workforce demands.

A growing number of professionals and entrepreneurs are grappling with the overwhelming effects of impostor syndrome, fostering hidden feelings of inadequacy and fear of exposure despite their competence.

Despite their expertise and accomplishments, many professionals and entrepreneurs find themselves grappling with feelings of unworthiness and self-doubt. These sentiments, often hidden behind a facade of success, stem from a fear of being exposed as fraudulent or inadequate in their roles.

According to a recent study by Calabasus in 2021, a staggering 65% of professionals suffer from impostor syndrome, shedding light on the pervasive nature of this issue.

However, despite its prevalence, impostor syndrome remains one of the least discussed yet most impactful challenges facing professionals today, as highlighted by research from KPMG.

Suzana Mihajlovic, Director of Your2minds shares her insights on how to combat imposter syndrome.

Leaders

How to defend against fraud and cyberattacks

Published

2 weeks ago

April 18, 2024

ticker NEWS

In the face of escalating fraud and cyberattacks targeting Australian retailers, businesses are actively seeking solutions to combat this growing menace.

The sentiment among Australian consumers reflects growing concern regarding fraud in online shopping.

To address these challenges, businesses are exploring various strategies to bolster protection for both themselves and their customers against fraudulent activities.

Hayley Fisher, Country Manager for Australia & New Zealand at Adyen, sheds light on Adyen’s 2024 Retail Index findings, highlighting the shifting landscape of fraud attacks for Australian retailers. #money #fraud #cyberattacks