Will other airlines follow the Qantas example and say sorry?

Published

3 years ago

August 23, 2022

After months of controversy, long queues and lost baggage, Qantas CEO Alan Joyce said sorry to passengers.

What’s the cost of getting it wrong in a post Covid world?

We’re all used to seeing signs in shop windows apologising for slow service, or cancellations “due to covid”. But sometimes too much is just too much.

Take the Australian airline Qantas, which has copped criticism for months about cancelled flights, long delays and lost baggage.

At first, the airline put the blame on passengers for not being match fit for the return to the skies. But that didn’t sit well with frequent flyers who pay a premium to fly Qantas.

So months later, Qantas boss Alan Joyce said sorry, and announced vouchers and free lounge access for millions of customers.

“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” he said.

“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.

“On behalf of the national carrier, I want to apologise and assure you that we’re working hard to get back to our best.”

The discount can go towards a return flight, or it could alternatively be spent on status extensions, Qantas points and lounge passes.

But Qantas isn’t the only airline under the pump from customers. We come to expect delays and cancellations in the budget sector. So was it the right thing to do?

And will other airlines follow suit?

S&P 500 dips as tech stocks struggle with AMD leading losses

S&P 500 declines as tech stocks sell off; AMD plummets, Microsoft stable, investors eye Alphabet’s upcoming earnings report.

Published

9 hours ago

February 5, 2026

Harvey Vargas

S&P 500 declines as tech stocks sell off; AMD plummets, Microsoft stable, investors eye Alphabet’s upcoming earnings report.

The S&P 500 fell as technology stocks faced intense selling pressure, dragging the broader market lower. AMD shares were particularly hard hit, falling 17% after its first-quarter forecast disappointed analysts.

Software names including Oracle and CrowdStrike also struggled, although Microsoft found some stability amid the sell-off.

Investors are now focused on Alphabet, which is set to report earnings after the bell Wednesday.

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Money

AI rattles finance stocks as markets react to disruption fears

AI sparks uncertainty in financial markets, causing sell-offs; leaders see potential, but investor nerves grow amid volatility.

Published

10 hours ago

February 5, 2026

Harvey Vargas

AI sparks uncertainty in financial markets, causing sell-offs; leaders see potential, but investor nerves grow amid volatility.

Artificial intelligence is being seen as a growing threat to the financial services sector, with markets reacting fast. Several financial firms suffered sharp share price drops after Anthropic unveiled new AI tools, sparking fears of widespread disruption across data, analytics and market infrastructure.

The selloff quickly spread beyond financial services, hitting software and outsourcing companies as investors questioned the future of jobs and professional roles in an AI-driven economy. The volatility reflects deep uncertainty over how quickly AI could reshape entire industries.

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Money

AI funding surge: How Nvidia and Oracle are reshaping capital markets

AI infrastructure revolutionizes capital raising, with Nvidia, OpenAI, and Oracle leading; explore funding shifts and future impacts.

Published

1 day ago

February 4, 2026

Harvey Vargas

AI infrastructure revolutionizes capital raising, with Nvidia, OpenAI, and Oracle leading; explore funding shifts and future impacts.

The AI infrastructure boom is transforming how companies raise capital, with Nvidia and OpenAI leading the charge. Explore the shifts in funding frameworks and what they mean for the future of AI investment.

Oracle is aiming to raise $45 to $50 billion, signalling confidence in the growing AI market. We break down how e

Equity issuance, bond deals, and circular financing are influencing long-term infrastructure development.

Despite rapid growth in AI usage, monetisation challenges remain beyond 2027.

Brad Gastwirth from Circular Technologies explains why financing won’t be a bottleneck and what traditional structures mean for the evolving AI landscape.

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