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Qantas apologises for its poor service, offers rewards to customers

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Australia’s national carrier is offering vouchers and lounge passes to frequent flyers

Qantas is offering $50 vouchers, loyalty extensions, and lounge passes to frequent flyers as part of its push to make up for delays, cancellations and lost baggage.

The airline has been in the grips of a global aviation crisis, which has been fuelled by the pandemic, staff shortages, and supply chain issues.

The home of Qantas Chief Executive Alan Joyce was also recently pelted with eggs.

“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced. There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.”

ALAN JOYCE, QANTAS CHIEF EXECUTIVE

The airline says it has hired 1,500 people since April, adjusted schedules and invested $15 million to help smooth the travel experience.

“We’re already seeing a sustained improvement in baggage handling and on-time performance, and while factors out of our control like weather can have an impact on our schedule, we expect things to keep improving each week,” Joyce says.

Airlines around the world are facing similar problems as staff shortages put a strain on the airline sector.

Flights across Europe and the U.S. have been cancelled, as passengers have been forced to find alternative routes to travel.

Qantas axed thousands of jobs during the height of pandemic lockdowns. Staff were also placed on leave without pay.

The airline will release its financial results later this week.

Costa is a news producer at ticker NEWS. He has previously worked as a regional journalist at the Southern Highlands Express newspaper. He also has several years' experience in the fire and emergency services sector, where he has worked with researchers, policymakers and local communities. He has also worked at the Seven Network during their Olympic Games coverage and in the ABC Melbourne newsroom. He also holds a Bachelor of Arts (Professional), with expertise in journalism, politics and international relations. His other interests include colonial legacies in the Pacific, counter-terrorism, aviation and travel.

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New York Stock Exchange in free fall

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Human error sends the New York Stock Exchange tumbling

 
We’ve all made mistakes at the office from time to time, but spare a thought for one worker who may have single-handedly brought down the U.S. stock market with just one tiny error.

The mistake of one employee has wiped billions of dollars off the charts for some of the globe’s largest companies.

The individual reportedly triggered wild swings and volatility on the New York Stock Exchange

Big brand names were caught up in the catastrophe including McDonald’s, Walmart, and Mobil.

The NYSE came clean, admitting that the“root cause” of the screw-up was a “manual error” from a staff member in the backup data centre.

The employee accidentally left the back-up system running.

That’s why some stocks behaved as if trading had already started, with no opening prices being set, sending the market into a meltdown. #trending #featured

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Toyota announce Koji Sato as new CEO

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He’s the grandson of the founder, and a true titan of the industry.

 
But the question of who should replace Akio Toyoda at the top of Toyota had become a growing concern.

Now we have the answer.

The auto giant has announce its veteran boss would step down as chief executive, and become chairman.

Toyoda said he would be succeeded by chief branding officer Koji Sato from the start of April.

Sato says he loves making cars, and hopes to propel the company further down the Electric Vehicle path over the coming years. #Toyota

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Taylor Swift ticketing fiasco enters the U.S. Senate

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Live Nation is in the firing line over its inability to stop scalper bots from purchasing Taylor Swift tickets

U.S. Senators have grilled the boss of Live Nation over the lack of transparency relating to concert tickets for Taylor Swift’s upcoming tour.

The entertainment company, which owns Ticketmaster is under fire after bots purchased tickets for Swift’s ‘Era Tour’ last year, in an attempt to resell them for a higher price.

Joe Berchtold is the chief financial officer of Live Nation, who apologised to the U.S. Senate Judiciary Committee hearing.

“We apologise to the fans, we apologise to Ms. Swift, we need to do better and we will do better.”

Senators criticised Live Nation’s fee structure and inability to deal with bots, which bulk buy tickets and resell them at inflated prices.

“There isn’t transparency when no one knows who sets the fees,” Democratic Senator Amy Klobuchar said.

Meanwhile, Republican Senator Marsha Blackburn called Live Nation’s bot problem “unbelievable”.

Ticketmaster reportedly occupies more than 70 per cent market share of primary ticket services for major U.S. concert venues.

“You ought to be able to get some good advice from people and figure it out,” Ms Blackburn said.

Ticketmaster cancelled sales of Swift’s tour to the public because of the “high demand”.

The entertainment giant reportedly sold over 2 million tickets, which is enough to fill 900 stadiums.

Taylor Swift said the situation was difficult, and called for accountability for music promoters.

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.

“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could,” she said.

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