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Will other airlines follow the Qantas example and say sorry?

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After months of controversy, long queues and lost baggage, Qantas CEO Alan Joyce said sorry to passengers.

What’s the cost of getting it wrong in a post Covid world?

We’re all used to seeing signs in shop windows apologising for slow service, or cancellations “due to covid”. But sometimes too much is just too much.

Take the Australian airline Qantas, which has copped criticism for months about cancelled flights, long delays and lost baggage.

At first, the airline put the blame on passengers for not being match fit for the return to the skies. But that didn’t sit well with frequent flyers who pay a premium to fly Qantas.

So months later, Qantas boss Alan Joyce said sorry, and announced vouchers and free lounge access for millions of customers.

“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” he said.

“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.

“On behalf of the national carrier, I want to apologise and assure you that we’re working hard to get back to our best.”

The discount can go towards a return flight, or it could alternatively be spent on status extensions, Qantas points and lounge passes.

But Qantas isn’t the only airline under the pump from customers. We come to expect delays and cancellations in the budget sector. So was it the right thing to do?

And will other airlines follow suit?

Ahron Young is an award winning journalist who has covered major news events around the world. Ahron is the Managing Editor and Founder of TICKER NEWS.

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When London’s Heathrow airport is set to end daily passenger limits

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London’s Heathrow airport is set to end its daily passenger limits on departures

Ending at the end of this month, The Wall Street Journal is reporting that airlines have already been told about the changes.

Of course, this follows a turbulent summer of travel in the northern hemisphere, where staff shortages have plagued the sector.

To deal with the staffing crisis, Heathrow capped the number of passenger departures at 100-thousand a day.

But the cap was extended from July into October in a desperate bid to limit queues and baggage delays.

The sector has been crippled by the pandemic and labor shortages, with many airports and airlines struggling to hire enough staff to deal with the increased demand.

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Hacking saga hits Australia’s biggest telco

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As millions deal with the fallout from the Optus data breach, a third party company has leaked the information of Telstra employees

Up to 30,000 names and email addresses of past and present Telstra staff were uploaded online.

It’s understood it’s the same forum where an Optus breach was shared last week.

While no customer data has be lost, Telstra says it is aware of the breach, which contains employee information from 2017.

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Government-backed crypto could threaten the U.S. economy, report finds

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Government-backed cryptocurrencies could threaten the U.S. economy, that’s according to a new report

The Treasury Department believe that prices crypto are set by market speculation and don’t have much economic reality.

It’s found crypto-asset firms intersect with entities that have risky business profiles.

Treasury believes this is a concern for the U-S financial system.

Of course, Bitcoin is just one digital coin to swing and los much of its value since the start of this year.

But advocates think these stable-coins could be less volatile than traditional currencies.

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