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Time for Ecodownunder to compete with Amazon

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Inspired to find the naturally better way: conversation with Russell Lamb, founder of Ecodownunder

The world seemed focused on synthetics and creating “new” plastic textiles which flooded the market from China. By the mid-90s, thanks to technology and the growth in demand for cheaper man-made fibres, it was virtually impossible to find good quality, pure cotton sheets in Australia.

Born at the foothills of the mountains backing onto Fiordland in New Zealand, it’s no surprise that Russell wasn’t comfortable with the synthetics boom. He and his three brothers grew up by the ocean, disappearing when the school bell rang on a Friday, to explore the beaches and bluffs of this remote and rugged coastline, returning home only to get some sleep before school on a Monday.    Long summer holidays were spent working on a cousin’s farm.  Some of his earliest memories conjure up images of collapsing exhausted, hot and sweaty, in the hay bales after a long day shearing sheep.  To him, at times it feels like yesterday and the memories are vivid.

Those heady days came to a sudden end when school finished and he had to work full-time so that he could study at night.  With a degree under his belt, he arrived in Australia 25 and broke.  It didn’t take long to land his first job with the NZ founder of wool underlays.  A few years later, he joined a business which imported lower quality, synthetic products from China but he didn’t feel right about it.

The freedom to roam the bush and beaches of the southern tip of South Island, had left Russell with a strong connection to the natural world and it seemed clear to him that natural fibres were the way to go. “Everyone was focusing on synthetics and the fastest way to turn products around at the lowest cost.  Australia was being flooded with low quality, chemically coated sheets from China. It was a no brainer to me. Sleeping in synthetics just didn’t feel comfortable”.

Never afraid to follow his instincts, which he confesses has got him into some interesting situations over the years but concludes “things invariably work out when you’re true to yourself.”

 And Ecodownunder was born. 

Just a concept at first, “eco in our name meant to be naturally better, to use no synthetics, no harsh chemicals, nothing made in China. Australian made where possible” and the start of a long journey with a string of failures along the way!

The dream seemed simple: to create homewares from natural fibres, grown without harsh chemicals and pesticides, made into products using natural processes. But organically grown cotton was virtually unheard of at the time.  Mention of it was generally met with no interest or raised eyebrows at best.  But he was not deterred as he was certain it was the right path to take.

The hunt began for organic cotton which didn’t exist on a viable scale in Australia. The search took them to remote farms in northern NSW and Queensland, to an anthropologist working with farmers in Peru who had discovered naturally coloured cotton seeds in mummy wrappings.  The trail moved to another farmer in Northern California, who was growing naturally coloured cotton and producing cotton fabric. They trialled organic cotton from Turkey, talked to cotton producers in Pakistan and India.

 “The concept of organic was not deemed commercial and we were viewed as time wasters.  I’ve always been determined to find what I’m looking for and this was no exception.”

Research around the world was followed by a string of time-consuming failures!  They partnered with a farmer in NSW to grow their own cotton crop in Australia.  6 months later, the crop failed, and a lot of money went too!

They then found naturally coloured Australian cotton, which of course was reddish brown.  But it was evident that no one liked the colour!  And the fact that the towels were made without using toxic dyes was clearly not enough to help sell the towels back in the 90s!

They decided to try making sheets, with naturally coloured cotton from Queensland which they sent to a cotton factory in Pakistan, but the colour failed again and just looked washed out and dirty.

Their long search continued for naturally coloured cotton and ended successfully in the middle of where Russell describes as “nowhere!” They found darker naturally coloured cotton in Arizona, which they were optimistic could be spun and woven to make sheets!  They bought some cotton, shipped it to Pakistan to have it spun and woven.  It made beautiful sheets which customers loved, at first. But the pigment in naturally coloured cotton is not stable and the cotton faded in the sun, although the colour returned when the fabric was washed.   

“We spent 3 years getting this far but realised these sheets were just not going to be good enough.”

Finding desirable naturally coloured cotton unearthed an interesting correlation between cotton fibre length and colour.  Russell explains “the brighter coloured cottons seemed to have shorter fibre lengths, which made sense when you look at the traditional rich, bright colours used by the Mayans which created a coarser fabric.  We needed long staple fibres to create quality cotton in desirable colours!”

“These failures made them more determined to give people better sleep, naturally.  

To do this we just needed to create bedding without using synthetics and harsh chemicals.”

Like many things, their no 1 bestselling eco cotton sheets happened by accident. People wondered why these sheets were so wonderful to sleep in.   It was because of the things they didn’t do; they weren’t coated in chemicals so they could breathe, and they were made without blending the cotton with polyester. By eliminating harsh chemicals, they had inadvertently created what has become their most popular sheet! The soft smooth finish of eco cotton became their signature. 

“We knew we’d created great sheets when people came back to buy more.”

The search for quality organic cotton ended in India where they finally found a partner who was able to produce Ecodownunder’s organic cotton bedding and maintain the quality they had committed to at an affordable price.  In producing organic cotton sheets, they again had a lucky break, as they were the perfect alternative to eco cotton sheets.  As Russell explains “our eco cotton has a soft, smooth, almost silky feel but some people prefer a crisp hotel finish which is why they choose our organic cotton sheets.”

The eco in Ecodownunder continues to be at the heart of the business as they develop their  natural range of bed and bath linen which uses either organic or eco cotton.

“We know we’re not perfect, but we continually assess and look to improve the way we do things at every level of the business.  A high for us was eliminating single use plastic from our stores.  We redesigned our packaging and our bedding is now delivered to customers in organic cotton reusable shopping bags.  

We’re a family run Australian business, and live, work and spend any spare moments by the sea.  It’s why we’re so passionate about alternatives to synthetics and plastics.  Between us, we’re on the water most days, surf boat rowing somewhere between Palm Beach and Manly, depending on surf and wind conditions!   Every day we become more determined as we see particles of plastic stuff floating in the ocean and washing up on our beaches.

Downunder – we produce within Australia when it makes sense to do so.  Our comfort range uses the finest natural fibres, made in Australia, which we believe grows the best wool to be found anywhere in the world.

Ecodownunder | Since 1997

25 years ago we couldn’t find luxurious pure cotton sheets that were not blended with synthetics and produced without harsh chemical treatments.  Frustration at the poor quality of bed and bath products available in Australia was the impetus for Ecodownunder, and the creation of the best quality bed and bath collection made without harsh chemicals and synthetics.

For more information, head to https://ecodownunder.com.au/

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Creating exceptional customer experiences

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Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian regional city of Toowoomba. In the lead up to this, he was inspired by books like The Pursuit of Wow! by Tom Peters, which opened his eyes to the power of customer and employee experience.

Jason tested and implemented strategies for improving experience in a variety of sectors, including telecommunications, retail, media, finance, automotive, health, and not-for-profit. He worked with companies including Telstra, Target Australia, Fairfax Media, New South Wales Government, SingTel Optus, and Volkswagen Group Australia, and he sat on the boards of ACON Health Limited and Oz ShowBiz Cares / Equity Fights AIDS.

A cornerstone of Jason’s career has been an unwavering commitment to improving the lives of customers and employees. During his time in the telecommunications industry, he implemented ideas for improving customer experience in a number of verticals by over 100 percent. In retail and media, his initiatives to improve efficiencies by focusing on customer and employee experience saved tens of millions of dollars in a matter of months and improved employee retention by double digits year on year. Additionally, he has led transformational programs resulting in tens of millions in revenue improvement.

So far you have read about how Jason is passionate about customers and employees, but it would be remiss not to mention that Jason has led transformations in everything from procurement functions to sales.

Jason has been in the ‘trenches’ consistently delivering transformative results – his ultimate passion is helping individuals and organisations, grow and achieve their goals.  

For more information, head to https://www.jasonsbradshaw.com/

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Click for the wedding dress!

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Ziva Wedding Dresses are an Australian owned business that creates custom-made wedding and bridesmaid dresses. They work alongside brides to design and re-create their dream dress that is affordable, with a fraction of the designer price tag.

Ziva has a team of professional dressmakers that custom make your dress from your chosen design and measurements. They have a range of quality fabric to choose from and offer a service that provides advice, expertise and helpful hints to our upcoming brides-to-be. 

Simply drop as an email with one of more dresses you have chosen, they’ll arrange a quote for you and we can work together from there. It’s honestly that simple.

They love what we do at Ziva and feel honored to be able to bring you a wedding dress that has been made especially for you.

Ziva is the Goddess of Love in ancient Slavic Mythology and their goal here at Ziva, is to make each bride feels like the most perfect Goddess on their wedding day. 

For more information, head to https://www.zivaweddingdresses.com.au/

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Franchising done right with Megasealed

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Megasealed is Australia’s first shower repair and waterproofing company to offer franchising in the niche sector, and their 33 franchises have all reported significant growth over the past 12 months.

Managing Director Jacques Courtin recently appeared on Ticker News to discuss the company’s success through these difficult circumstances.

“We were one of the few businesses that were able to grow because people were working from home and having tradespeople visit,” Courtin discussed.

“We already had a good template to grow, and (business conditions) made things better.”

Courtin reveals how he came up with the product that has served his business – and customers – well.

“I discovered that many of our clients, early on, were not needing to have shower tiles ripped up to fix their leaking issue,” Courtin adds. “It was as simple as re-applying epoxy grout, and that is how Megasealed was born.”

“The product was so good that the client was able to shower the next day, which is a success for us.”

Megasealed recently celebrated a major milestone – 25 years in business. Courtin reveals that having a family culture has been the only way to successfully grow.

“Looking out for our clients and our franchisees has seen us develop into who we are today,” the Managing Director pointed out. “I want to keep growing our numbers and building out the business.”

For more information about Megasealed, go to https://www.megasealed.com.au/

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