Our customers are our true north. We take-on their challenges, workshop their problems, and develop a deep understanding of their businesses. We obsess over customer success knowing that in powering their business growth, and their careers, we power our own. Doing this demands constant reinvention. We embrace new concepts and new methodologies because what creates growth today may not create growth tomorrow.
Growth means getting things done. We don’t wait for permission and we are never in “holding patterns.” As long as our customers’ experience is at the center of our thinking and data supports an action, we move forward. If data isn’t available, we seek feedback from diverse points of view. We rely on each other to quickly evaluate, prioritize, and exercise good judgement. That means putting the team before ourselves, and putting our customers before everything else.
We believe that a small group of passionate people is all it takes to Create Impact. We are not satisfied with the status quo. We are not satisfied with business as usual. We are not satisfied with anything less than greatness. We believe that growth drives happiness, and so we aim to perform at our highest level and inspire our teammates to do the same. We develop the balance necessary to sustain that peak performance knowing it is as valuable as the work itself. This is how we create a culture that attracts, keeps, and grows amazing people.
For more information, head to https://impact.com/
Creating exceptional customer experiences
Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian regional city of Toowoomba. In the lead up to this, he was inspired by books like The Pursuit of Wow! by Tom Peters, which opened his eyes to the power of customer and employee experience.
Jason tested and implemented strategies for improving experience in a variety of sectors, including telecommunications, retail, media, finance, automotive, health, and not-for-profit. He worked with companies including Telstra, Target Australia, Fairfax Media, New South Wales Government, SingTel Optus, and Volkswagen Group Australia, and he sat on the boards of ACON Health Limited and Oz ShowBiz Cares / Equity Fights AIDS.
A cornerstone of Jason’s career has been an unwavering commitment to improving the lives of customers and employees. During his time in the telecommunications industry, he implemented ideas for improving customer experience in a number of verticals by over 100 percent. In retail and media, his initiatives to improve efficiencies by focusing on customer and employee experience saved tens of millions of dollars in a matter of months and improved employee retention by double digits year on year. Additionally, he has led transformational programs resulting in tens of millions in revenue improvement.
So far you have read about how Jason is passionate about customers and employees, but it would be remiss not to mention that Jason has led transformations in everything from procurement functions to sales.
Jason has been in the ‘trenches’ consistently delivering transformative results – his ultimate passion is helping individuals and organisations, grow and achieve their goals.
For more information, head to https://www.jasonsbradshaw.com/
Click for the wedding dress!
Ziva Wedding Dresses are an Australian owned business that creates custom-made wedding and bridesmaid dresses. They work alongside brides to design and re-create their dream dress that is affordable, with a fraction of the designer price tag.
Ziva has a team of professional dressmakers that custom make your dress from your chosen design and measurements. They have a range of quality fabric to choose from and offer a service that provides advice, expertise and helpful hints to our upcoming brides-to-be.
Simply drop as an email with one of more dresses you have chosen, they’ll arrange a quote for you and we can work together from there. It’s honestly that simple.
They love what we do at Ziva and feel honored to be able to bring you a wedding dress that has been made especially for you.
Ziva is the Goddess of Love in ancient Slavic Mythology and their goal here at Ziva, is to make each bride feels like the most perfect Goddess on their wedding day.
For more information, head to https://www.zivaweddingdresses.com.au/
Franchising done right with Megasealed
Managing Director Jacques Courtin recently appeared on Ticker News to discuss the company’s success through these difficult circumstances.
“We were one of the few businesses that were able to grow because people were working from home and having tradespeople visit,” Courtin discussed.
“We already had a good template to grow, and (business conditions) made things better.”
Courtin reveals how he came up with the product that has served his business – and customers – well.
“I discovered that many of our clients, early on, were not needing to have shower tiles ripped up to fix their leaking issue,” Courtin adds. “It was as simple as re-applying epoxy grout, and that is how Megasealed was born.”
“The product was so good that the client was able to shower the next day, which is a success for us.”
Megasealed recently celebrated a major milestone – 25 years in business. Courtin reveals that having a family culture has been the only way to successfully grow.
“Looking out for our clients and our franchisees has seen us develop into who we are today,” the Managing Director pointed out. “I want to keep growing our numbers and building out the business.”
For more information about Megasealed, go to https://www.megasealed.com.au/
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