Fourth death confirmed due to Optus outage issues

In Short:
– A fourth death is confirmed due to an Optus network failure affecting emergency calls for 13 hours.
– Optus CEO announced an investigation after communication failures and criticism from politicians and emergency services.

A fourth death has been confirmed following an Optus network failure that prevented emergency calls to Triple Zero for 13 hours.

Initially, Optus reported three fatalities, including an infant and two elderly individuals from South Australia and Western Australia. The latest victim is a 49-year-old man from Perth.Optus CEO Stephen Rue expressed deep sorrow over the incident and announced a full investigation into the network update that caused the outage.

He stated that approximately 600 calls to emergency services were disrupted, impacting residents across South Australia, Western Australia, and the Northern Territory.

Rue confirmed that the outage stemmed from a problematic firewall upgrade and revealed details of communication failures within the company. Politicians and emergency services expressed anger at the lack of timely information during the crisis.

System Failure

South Australian Premier Peter Malinauskas criticised Optus for their incompetence in handling the situation.

The federal communications minister also condemned the company, highlighting that such failures are unacceptable.

The incident follows a previous outage for which Optus was fined $12 million, raising serious concerns about their emergency service handling.