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E-commerce trends and challenges for Australian retailers

Australian e-commerce to embrace AI, hyper-personalisation, and innovative payment solutions amid increasing fraud challenges in 2025.

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Australian e-commerce to embrace AI, hyper-personalisation, and innovative payment solutions amid increasing fraud challenges in 2025.

In Short

The Australian retail and e-commerce sector is set for significant changes, with retailers adopting AI and data analytics to improve customer experiences and tackle rising fraud rates. Innovations like self-checkout and all-in-one platforms are streamlining shopping, while a focus on hyper-personalisation and unified operations is expected to emerge.

The Australian retail and e-commerce sector anticipates significant changes in the coming year. Retailers are exploring new trends and strategies to adapt to this evolving landscape.

E-commerce firms are increasingly utilising AI and data analytics for enhancing customer experiences and fraud prevention. By 2025, an emphasis on hyper-personalisation is expected to deepen as retailers leverage extensive customer data.

Hayley Fisher, Country Manager, Adyen Australia and New Zealand shares her research and insights into the current state of this retail revamp.

The recent peak season highlighted a surge in online shopping, with AusPost delivering over 100 million packages, indicating a growing shift towards health, fitness, and gardening products.

One notable trend is the advancement in queue-busting technologies. Companies like Uniqlo are implementing self-checkout services, while others are adopting mobile payment solutions. These innovations are aimed at reducing transaction times and improving the overall shopping experience.

Another trend is the rise of all-in-one platforms, where marketplaces such as eBay and Etsy enable both small and large retailers to streamline order management and payments efficiently. Despite challenges in AI adoption due to data fragmentation, retailers are encouraged to unify their online and offline operations for optimal customer engagement.

Retailers are also focusing on countering rising fraud rates, which reportedly increased 29% year-on-year in Australia. Recommended measures include implementing network tokens, enhancing authentication processes, and leveraging AI for real-time fraud detection.

Adyen’s local Sydney team offers support for retailers looking to enhance their e-commerce operations and combat fraud effectively.

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Financial education empowers tradesmen to build wealth

“Tony Harrington Advocates Financial Education for Tradesmen to Build Wealth Through Smart Money Management and Property Investing.”

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Ex-tradie turned money coach reveals the costly mistakes of poor financial planning

In Short

Tony Harrington, Managing Director of Your Property Investing highlights the significance of financial education for tradesmen, offering strategies for money management, debt reduction, and property investment.

Harrington emphasises the value of financial knowledge in building wealth.

He explains how property investing can create passive income with low risk.

Additionally, he highlights the tax benefits associated with property investments.

Harrington shares practical tips tailored for tradespeople.

His personal journey from tradesman to money coach informs his insights.

He aims to empower tradesmen through his wealth accelerator package.

This complimentary package focuses on fundamental financial strategies essential for tradespeople.

Harrington’s expertise helps tradies improve their financial literacy and make informed decisions.

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Emerging AI trends transforming business in 2025

AI trends in 2025 promise to transform business operations by automating repetitive tasks and enhancing efficiency across industries.

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AI trends in 2025 promise to transform business operations by automating repetitive tasks and enhancing efficiency across industries.

In Short

AI is revolutionising industries by improving efficiency and job satisfaction, with key trends emerging in agentic AI by 2025. Successful implementation requires careful risk assessment, dedicated roles, and a proactive approach to enhance operations and customer experience.

Patrick “PJ” Jean, Chief Product & Technology Officer of ABBYY, joins to discuss the emerging AI trends that will reshape businesses in 2025 and beyond.

Emerging trends in AI in 2025 include agentic AI, which can enact real-world actions through digital interfaces and physical devices.

This trend stems from advancements in hierarchical planning, allowing AI to project outcomes and take actions autonomously on behalf of users.

AI has the potential to alleviate repetitive tasks in jobs, thereby enhancing job satisfaction and productivity.

Industries like healthcare and finance have effectively leveraged AI, contributing to improved diagnostics and risk modelling, despite facing regulatory challenges.

In healthcare, AI aids in faster, more accurate diagnosis and personalised medicine, while finance uses AI for cost reduction and risk management.

For businesses looking to implement AI, it is essential to assess risks carefully and start with areas that offer low risk and high reward.

Establishing a culture of AI implementation is crucial, as companies that successfully integrate AI into their operations often have dedicated AI departments and officers.

These companies take a proactive approach to enhance customer experience and operational efficiency through AI.

Understanding how to navigate AI adoption is essential for businesses aiming to stay competitive in the evolving technology landscape.

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Experts stress that small businesses must automate now, before it’s too late

Small businesses should automate now, utilising affordable AI tools for efficiency amid slower adoption by larger companies.

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Small businesses should automate now, utilising affordable AI tools for efficiency amid slower adoption by larger companies.

In Short

Small businesses have a unique opportunity to adopt automation technologies, enabling them to implement AI tools quickly and enhance operational efficiency. Despite the benefits, fewer than 10% of companies globally are embracing automation, leaving a significant opportunity for those willing to engage with it.

The current environment presents the best opportunity for small businesses to adopt automation technologies.

Jeff Tilly, CEO of Muncly, emphasises that small businesses can swiftly implement AI tools, while larger corporations face challenges due to bureaucratic processes.

Historically, technology was often accessible only to large enterprises, but advancements have enabled small and medium-sized companies to benefit from cost-effective software solutions.

Affordable AI tools allow smaller firms to automate tasks, enhancing their operational efficiency without the need for extensive technical resources. Small businesses can automate customer support and improve visitor interactions through AI agents, providing around-the-clock service.

To identify processes that would benefit from automation, Tilly suggests focusing on tasks that are both frequent and costly. By replacing repetitive and expensive processes with automation, businesses can free up employees for more creative work.

Despite the clear benefits, Tilly notes that less than 10% of companies globally are effectively embracing automation. Many are hesitant, but this landscape offers a significant opportunity for those willing to engage with technology, potentially allowing them to outperform competitors.

For those interested in further exploration of automation and business technology, Jeff Tilly has launched a YouTube channel where he shares insights and guidance on these topics.

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