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Businesses are turning to MSPs to combat rising IT challenges

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The pace of digital transformation demands a strategic approach, and many organisations find it difficult to keep up with the rapid technological changes.

Businesses today operate in an increasingly complex IT landscape, with rising challenges in managing their technology environments.

One solution businesses can employ to mitigate rising challenges are MSPs – Managed Service Providers – a third-party that can customise IT solutions tailored to a company’s specific needs, ensuring their IT systems are scalable, secure, and future-proof.

These providers help businesses align their IT infrastructure with their digital transformation journey, enabling them to focus on core business operations while staying competitive in an ever-evolving market.

By offering ongoing support and expertise, MSPs allow businesses to improve operational efficiency, reduce costs, and drive growth.

Dan Cox, Chief Technology Officer of Interactive, joins to share his key insights on MSPs and how they can boost businesses to the next level.

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SMEs face “time leakage” challenges managing tools and remote teams

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Cassandra Cadorin discusses SMEs’ challenges with tool overload and the importance of efficient project and team management.

Businesses are increasingly seeking ways to reduce costs without laying off staff, shifting attention to operational efficiency and the impact of excessive tools.

Cassandra Cadorin, director of CanTicket, and with nearly 20 years in media and marketing, has faced significant challenges in managing remote work.

Many small and medium enterprises (SMEs) are under pressure due to factors like rising interest rates, post-COVID dynamics, and the complexities of hybrid work arrangements. Cadorin highlights that managing clients, projects, and teams are key concerns rather than productivity alone.

Many businesses adopt numerous tools without realising it can lead to profit loss. The term “time leakage” describes the inefficiencies caused by switching between tools and the efforts to integrate various systems.

Cadorin advises small business owners to review their software expenses and seek team input about tool usage, emphasising the importance of tracking time to ensure project profitability.

The real cost of using too many tools:

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Promoting a culture of psychological safety at work

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Workplace silence stifles innovation; fostering a speak-up culture enhances safety, engagement, and productivity.

Karen Maher, founder of Smart Culture, highlighted the importance of fostering a speak-up culture.

She explained that creating a safe environment for employees to express concerns—whether related to behaviour, ideas, or safety—is essential for organisational health.

Good relationships between employees and managers can significantly influence this dynamic.

When employees feel safe to speak up, they are more engaged, creative, and willing to contribute to the workplace, resulting in greater productivity and a more positive environment.

Conversely, failing to allow open communication can lead to serious risks, such as to safety or workplace morale, and can result in financial and reputational damage to a business.

With the shift to remote work, maintaining communication and connection has become more challenging, complicating the employee-manager relationship.

For more information about Smart Culture and its offerings, interested parties can visit smartculture.com.au

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AI enhances productivity and mindset for professionals

AI transforms productivity by enabling professionals to focus on their missions, fostering growth mindsets and creativity.

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AI transforms productivity by enabling professionals to focus on their missions, fostering growth mindsets and creativity.


As artificial intelligence (AI) transforms the professional landscape, workers are finding innovative ways to enhance productivity and adapt operations. However, effectively utilising AI requires an evolution in both mindset and approach.

John Merkus, an expert in the field, highlights practical applications of AI in conducting research and identifying opportunities. By automating time-consuming tasks, AI assists in connecting professionals with organisations that align with their goals. This integration ultimately strengthens human connections and amplifies impact.

Now is an ideal time to embrace AI, according to Merkus. He illustrates this through the concept of a “virtual boardroom,” where individuals can benefit from the insights of renowned thought leaders, even those no longer living.

For those seeking further information or assistance, Merkus offers resources on his website, JohnMerkus.com, and through his podcast, “Rise and Thrive Conversations for Greatness.”

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