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B2B marketplace problem solver

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Michael Haynes is the Founder and Principal Consultant at Listen Innovate Grow.

For over 20 years, Michael has worked with companies ranging from micro-businesses to large corporates across Australia and Canada to develop and implement customer strategies and programs to drive business growth.

Passionate about helping to create truly customer-centric organisations, Michael is also an avid traveller and is regularly invited to be a guest speaker and panellist for an array of SME and start-up events and podcasts across Australia, Canada and the United States.

Michael is available as an expert guest speaker for multimedia engagements, podcast appearances and online workshops.

For more information, go to https://listeninnovategrow.com/

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Leaders

Sewing revival drives sustainable fashion change worldwide

Sewing revival promotes sustainable fashion solutions, encourages repairing clothes, and addresses global waste concerns in the textile industry.

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Sewing revival promotes sustainable fashion solutions, encourages repairing clothes, and addresses global waste concerns in the textile industry.

In Short

A sewing revival is promoting sustainability in fashion by encouraging the repair and repurposing of garments. This trend helps reduce waste and enhances community engagement in sustainable practices.

An emerging sewing revival is becoming a vital aspect of the fashion circular economy, promoting sustainability in the industry.

Sue Maree, founder of Dazzle Image Consulting, explains the concept, which emphasises extending the lifespan of clothing through conscious production, use, and disposal.

Fast fashion development has resulted in significant waste, prompting global governments to address this issue through new regulations. These aim to guide manufacturers on sustainable practices, enhancing transparency regarding the materials used in clothing.

Individuals are encouraged to actively participate by repairing and repurposing garments, which can significantly reduce waste. Simple tasks, such as sewing on a button, can allow many items to remain wearable rather than being discarded.

A notable increase in public engagement in sewing and crafting has been recorded. This trend suggests that more people are opting to create or mend items instead of disposing of them. Encouragement for community learning and skill-sharing can foster this revival.

For those keen to delve deeper into sustainable sewing, Sue Maree’s website, dazzleimage.com.au, offers resources and insights.

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E-commerce trends and challenges for Australian retailers

Australian e-commerce to embrace AI, hyper-personalisation, and innovative payment solutions amid increasing fraud challenges in 2025.

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Australian e-commerce to embrace AI, hyper-personalisation, and innovative payment solutions amid increasing fraud challenges in 2025.

In Short

The Australian retail and e-commerce sector is set for significant changes, with retailers adopting AI and data analytics to improve customer experiences and tackle rising fraud rates. Innovations like self-checkout and all-in-one platforms are streamlining shopping, while a focus on hyper-personalisation and unified operations is expected to emerge.

The Australian retail and e-commerce sector anticipates significant changes in the coming year. Retailers are exploring new trends and strategies to adapt to this evolving landscape.

E-commerce firms are increasingly utilising AI and data analytics for enhancing customer experiences and fraud prevention. By 2025, an emphasis on hyper-personalisation is expected to deepen as retailers leverage extensive customer data.

Hayley Fisher, Country Manager, Adyen Australia and New Zealand shares her research and insights into the current state of this retail revamp.

The recent peak season highlighted a surge in online shopping, with AusPost delivering over 100 million packages, indicating a growing shift towards health, fitness, and gardening products.

One notable trend is the advancement in queue-busting technologies. Companies like Uniqlo are implementing self-checkout services, while others are adopting mobile payment solutions. These innovations are aimed at reducing transaction times and improving the overall shopping experience.

Another trend is the rise of all-in-one platforms, where marketplaces such as eBay and Etsy enable both small and large retailers to streamline order management and payments efficiently. Despite challenges in AI adoption due to data fragmentation, retailers are encouraged to unify their online and offline operations for optimal customer engagement.

Retailers are also focusing on countering rising fraud rates, which reportedly increased 29% year-on-year in Australia. Recommended measures include implementing network tokens, enhancing authentication processes, and leveraging AI for real-time fraud detection.

Adyen’s local Sydney team offers support for retailers looking to enhance their e-commerce operations and combat fraud effectively.

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Resilience and positivity: Emmilia O’Sullivan’s inspiring health journey

Emilia O’Sullivan’s inspiring journey highlights resilience in overcoming life-threatening health challenges and her mission to help others.

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Emmilia O’Sullivan’s inspiring journey highlights resilience in overcoming life-threatening health challenges and her mission to help others.

In Short

Emmilia O’Sullivan, an award-winning author, has faced severe health challenges since childhood but remains resilient and determined to inspire others through her book, podcast and beyond. She emphasises a positive mindset and actively engages with her medical team while supporting her family during her journey.

Emmilia O’Sullivan, an award-winning author, shared her journey through numerous health challenges starting from childhood.

Born with kidney disease, she had a kidney removed by age two and lived on one kidney until major complications arose at seventeen, requiring a bladder reconstruction and a kidney transplant at twenty-one.

However, shortly after her transplant, she faced a diagnosis of non-Hodgkin’s lymphoma at twenty-two. Following remission, she discovered rare EBV-driven smooth muscle tumors.

Over the years, Emmilia dealt with various medical issues, including a tumour requiring a craniotomy and a severe bout of sepsis that led to a coma.

Despite these obstacles, Emmilia demonstrates remarkable resilience, emphasising a positive mindset and a strong desire to survive. She actively engages with her medical team, focusing on treatments and timelines, determined to keep moving forward.

Her support system includes her husband and family, and she also plays a reassuring role for them despite her struggles.

Emmilia views her health challenges not as defining elements but as aspects of her life alongside her ambition to inspire younger individuals facing similar issues.

Through her book, & podcast she aims to provide guidance and support for others.

You can find her podcast on social media platforms and her website, ammeliaosullivan.com. Emmilia’s story is a testament to fighting spirit and the pursuit of life goals despite adversity.

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