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Should you message your boss on Facebook?

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A U.S. appeals court has ruled that social media messaging platforms are appropriate for workplace communication

A U.S. court has ruled it acceptable for employees to use social media messaging platforms to send workplace requests to employers.

A unanimous ruling at a Virginia Court found that a worker who used Facebook Messenger to seek emergency medical leave from their employer was well within their rights to do.

This is despite it contravening company policy.

The matter was escalated to court when the employer refused to accept this form of communication, and later fired to employee for job abandonment.

On appeal, the court found that the employee had used Facebook Messenger in the past to communicate with their employer about workplace matters.

This established a mode of communication as both acceptable and relevant on this platform.

The original policy denying the use of Facebook Messenger as an official form of communication was overturned.

The outcome of this case has set an interesting precedent in terms of internal communication policies and procedures within workplaces.

Some workplaces already use Facebook’s Workplace platform as an official internal collaborative space, where it is acceptable for employees and employers to communicate.

However, other organisations have what could be described as official and unofficial communication channels.

Official and unofficial channels

Organisational policies, procedures and processes may clearly state what the official channels are (e.g. email) when employees are communicating with employers.

This can be in relation to confidential matters and issues relating to their employment, such as applying for sick leave.

However, they can fail to capture the everyday ‘unofficial’ communication taking place on social media channels between employers and employees.

The outcome of this ruling sends a clear message to employers about responding to employees via ‘unofficial’ social media channels like Facebook Messenger and WhatsApp.

This recent decision has proven that social media can be considered as official in the eyes of the law. It’s most likely going to become a more common channel as the world of social media continues to grow.

Internal policies must be reflective of the communication channels being used within organisations or employers must adhere to their own policies to ensure they are also upheld by the entire workplace.

Report by Dr. Karen Sutherland, University of the Sunshine Coast and Dharana Digital 

Dr Karen Sutherland is a Senior Lecturer at the University of the Sunshine Coast where she designs and delivers social media education and research. Dr Sutherland is also the Co-Founder and Social Media Specialist at Dharana Digital marketing agency focused on helping people working in the health and wellness space.

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Media

BuzzFeed to use ChatGPT-created content on website

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BuzzFeed is set to go by on A.I-generated content, with the company to use ChatGPT to create content for the site

The media giant plans to use the service to generate quizzes and further personalise its user experience.

“If the past 15 years of the internet have been defined by algorithmic feeds that curate and recommend content, the next 15 years will be defined by AI and data helping create, personalise and animate the content itself,” BuzzFeed Chief Executive Jonah Peretti recently said.

BuzzFeed recently announced that it would be cutting 12 per cent of its workforce to rein in costs.

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Tech

Twitter updates font on mobile & web versions

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Have you noticed something different about Twitter?

 
Well, the social media giant has changed the font on its web and mobile app.

Apple users, sorry, you’re stuck with the old one.

It’s unclear why Twitter made the change, but it may have to do with spotting impersonators.

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Business

Justice Department & states sue Google in anti-trust lawsuit

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The Department of Justice and a handful of states have sued Google over the company’s dominance in the digital ad space.

 
This is the second anti-trust lawsuit the D.O.J. has filed against Google.

The D.O.J. and states are seeking to unwind Google’s alleged anti-competitive acquisitions in the advertising space, as part of the joint case.

“We alleged that Google has used anti-competitive exclusionary and unlawful conduct to eliminate or severely diminish any threat to its dominance over digital advertising technologies,” U.S. Attorney General Merrick Garland said in a press conference.

“Google has used anticompetitive, exclusionary, & unlawful conduct to eliminate or severely diminish any threat to its [digital ad] dominance.”

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