Money
Ryanair charges $140 to print boarding pass
There’s high airline prices, and then there’s Ryanair level airline prices.
An elderly British couple flying with Ryanair last week claims they were charged a hefty fee of £110, equivalent to about $140, to print their boarding passes for a flight from Central London to France.
Ruth Jaffe, 79, and Peter Jaffe, 80, reportedly used Ryanair’s mobile app to download their boarding passes. However, they accidentally downloaded the passes for their return flight instead of their outbound flight. According to the couple’s daughter, who shared the incident on social media, this led to the unexpected charges.
Ryanair’s check-in policy stipulates that passengers who fail to complete online check-in at least two hours before departure will be charged an additional fee to obtain their boarding passes in person at the airport. In this case, the Jaffes were charged a total of $140 for what their daughter described as “2 pieces of paper which took 1 minute [to print].”
The daughter further revealed that her mother had already paid an additional $30 so that she could sit next to her disabled father during the flight. Despite these expenses, the couple reportedly did not get to sit together on their flight.
Expressing their dissatisfaction with the exorbitant charge, the daughter criticized the airline and stated that her family is refusing to fly with Ryanair in the future. She also expressed her frustration at the fact that her parents had paid extra to ensure they could sit together, only to face the additional charges for the boarding passes.
Responding to the controversy, Ryanair issued a statement emphasizing that all passengers traveling with the airline agree to check in online before arriving at the airport. The statement explained that passengers are sent reminders via email and SMS to complete online check-in 24 hours prior to departure. The statement placed the responsibility on the passengers for failing to follow the check-in procedure.
The incident sparked a conversation on social media, with various users sharing their own experiences and opinions about the airline’s policies. Some users criticized the airline for its approach, while others pointed out the importance of adhering to the rules and regulations set by the airline.
Ryanair’s website reinforces its policy that passengers who do not complete online check-in in advance will incur additional charges for obtaining their boarding passes in person at the airport. The website also outlines various fees for services such as checking in large equipment or traveling with an infant.
The Post reached out to Ryanair for comment on the situation.
This incident has drawn attention to the policies and practices of low-cost airlines like Ryanair, sparking discussions about transparency, customer service, and passenger responsibilities when flying with such carriers.
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