Money
Qantas Airways named ‘Spirit of Disappointment’ in Shonky awards
Qantas Airways has been crowned the winner of the Shonky Awards amid customer dissatisfaction
Qantas Airways has been labelled the ‘Spirit of Disappointment’ during this year’s Shonky Awards, or ‘Shonkys’ by Consumer advocacy group ‘Choice’.
The ‘shonkys’ are designed to recognise “worst of the worst products and services” offered in the nation.
Steggles, VetPay, Bloomex and Zega Digital cookware are the other brands that have also been named and shamed.
But this is the third time Qantas has been crowned the winner.
It comes after months of lost luggage, long wait times, cancelled flights and the airline’s controversial flight credits scheme.
Choice chief executive Alan Kirkland says Qantas has seemingly gone out of its way to earn the award.
He says “people are still paying premium prices to fly Qantas, but it’s clear from the complaints, they’re not getting a premium service.”
But a spokesperson for the airline has slammed the award, saying it is out of date.
Qantas believes its performance has improved, with customers redeeming more than $1 billion in COVID-related flight credits.
The carrier also notes “no one is disputing the fact it had issues earlier this year”.
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