The CEO of Optus, Australia’s second-largest telecommunications company, has firmly ruled out the possibility of a cyber hack as the cause behind the recent wave of network disruptions.

As chaos continues to grip Optus users across the country, questions about the source of these disruptions have been mounting.

Optus CEO, Kelly Bayer Rosmarin, addressed the media assuring customers that their network was not compromised by a cyberattack.

READ MORE – Massive outage hits Optus services, millions affected

Instead, she attributed the issues to technical glitches and hardware failures within their infrastructure.

“The mobile network and the fixed network is down although there are some customers who are still able to get their Optus wifi and connect that way,” she told ABC Radio Sydney.

“We may have some additional updates in the next hour that would enable all customers to do that. I also want to make sure that customers know that triple zero is still working on the mobile network … But landlines aren’t working.

“Obviously we have a 24/7 operating centre so as soon as we realised there was an issue … the team started working on it (at around 4:05am in the morning)”

Despite this assertion, frustrated Optus customers have expressed doubts about the official explanation, citing the prolonged nature of the disruptions and the impact on their daily lives.

As the disruptions persist, the Australian Communications and Media Authority (ACMA) has initiated an investigation to determine the true cause of the network issues and whether Optus has taken adequate measures to prevent such incidents in the future. #featured #optus