Despite an increased likelihood for Australian employers to find suitable workers due to a decline in job applicants, the country is contending with an anticipated rise in unemployment.

The tech sector has experienced a significant decrease in demand for workers by 32%, while the retail and hospitality industries are also affected by a 27% decline in consumer spending, reflecting the broader economic challenges faced in the current landscape.

With the proliferation of online reviews and social media, negative experiences can quickly tarnish a company’s reputation, resulting in significant financial implications.

Businesses are now urged to prioritise customer satisfaction to mitigate potential losses but how do they do it without the right staff?