In response to recent controversies surrounding Google’s artificial intelligence blunders, CEO Sundar Pichai issued a memo to employees, addressing the company’s missteps and outlining plans for improvement.

The memo comes after Google faced criticism for flaws in its Gemini image-generation feature, leading to the tool being taken offline for further testing. Pichai described the issues as “problematic” and acknowledged that they “have offended our users and shown bias,” according to reports first surfaced by Semafor.

The Gemini image generator, introduced earlier this month as part of Google’s main group of AI models, allows users to input prompts to create images.

However, users discovered historical inaccuracies in the generated images, prompting widespread backlash online.

Consequently, Google removed the feature last week, stating its intention to relaunch it after addressing the issues.

Google Gemini

Pichai expressed regret over the offensive responses produced by the AI system, emphasising that such behavior is “completely unacceptable.”

He emphasised the challenges of developing AI technology, acknowledging that perfection is elusive, particularly in the nascent stages of the industry’s evolution.

Nevertheless, Pichai stressed that Google recognizes the high standards expected of them.