Leaders

Are we on track to become a cashless society?

Published

3 years ago

May 11, 2023

Australia and New Zealand have some of the lowest rates of cash used in the world, so what does it mean for businesses as consumer behaviours shift?

Bob Dylan once penned a famous song called “The Times They Are A-Changin'” back in 1963, and that title could not be truer 60 years later.

With the ability to move – and transact with – money without needing to have it in your hand, things have been progressing towards a cashless society.

Goods and services can be purchased at the tap of a card or a beep on your phone, and this trend has been noted in FIS Global‘s annual report, the Global Payment report.

“What we’re seeing at the moment is a clear trend of consumers moving towards digital alternative payment methods,” Senior Vice-President & General Manager, Global eCom, APAC at Worldpay from FIS Phil Pomford described to Ticker News Insight. “Customers are really looking for choice and convenience.

“If you look at the Buy Now, Pay Later scene, there’s been huge growth over time, and continue to maintain a sort of market share – around about 14 per cent – in the next three to four years.”

Pomford notes a transition from even using credit cards to having a digital wallet.

“Digital wallets have really overtaken credit card usage, especially online,” he adds. “And they’re now around about 31 per cent in Australia versus 28 per cent in the credit cards, and we think that trend will continue.”

So, what does the future of the cashless society start to look like a few more years down the track?

“We’ll see an evolution of the Buy Now Pay Later space with some regulations, obviously, coming down the pipe as well,” Pomford revealed.

“It will still remain a really strong popular choice to consumers.”

If that’s the consumer side, what about business merchants? How are they preparing their companies for this new ‘way’ of doing things without exchanging physical cash or swiping cards?

“I think it’s critical that businesses merchants, as we call them, really do stay ahead of the trends,” Pomford asserts. “They need to be aware of what, and where, consumers are moving towards.

“For example, making sure you’re providing the right wallets for your consumers to use in your market – that might be Apple Pay or Samsung Pay just to name a few.

“It is also ensuring you invest in your technology, making sure it is a seamless, safe and convenient experience for the consumer.”

For more information about FIS Global, head to their website, or view more information about the report here.

Leaders

Why confident leadership is the missing link in safe AI adoption

Caroline Brewin highlights confidence’s vital role in leadership amid AI’s rise and its impact on organisational transformation

Published

1 week ago

February 3, 2026

Harvey Vargas

Caroline Brewin highlights confidence’s vital role in leadership amid AI’s rise and its impact on organisational transformation

In Short:
– Caroline Brewin highlights the importance of confidence and emotional intelligence in leadership and AI adoption.
– Over-reliance on AI can diminish human judgment and confidence, risking poor decision-making.

Caroline Brewin from Brain Powered Coaching, discussed the importance of confidence in leadership and its growing impact on AI adoption and organisational change. While job displacement is often the focus of AI debates, Brewin highlighted a less visible risk: the erosion of human judgement. She compared over reliance on AI to blindly following a GPS, where unquestioned directions can lead to poor or harmful outcomes.

Over time, this dependence can weaken individual decision making and self confidence. Brewin stressed that confidence, alongside emotional intelligence, is critical for both personal and professional success. The World Health Organization identifies these as essential future skills. Confident leaders are more likely to set ambitious goals, adapt under pressure and make informed decisions, while emotionally intelligent leadership creates psychologically safe environments where people feel able to speak openly.

Critical thinking

In technology driven organisations, fear-based cultures can intensify the challenges of AI integration. Brewin emphasised the need for open discussions around ethics and accountability, noting that AI ultimately relies on human oversight. Drawing parallels with aviation’s reliance on automation, she warned leaders to ensure teams retain strong critical thinking and judgement.

To reduce over dependence on AI, Brewin advocated configuring systems as tools that support thinking rather than replacing it. Her book, Confident, available on Amazon, examines how confidence can be developed through neuroscience, focusing on strengthening belief in one’s ability to navigate uncertainty and complexity.

For more information, please visit Brain Powered Coaching

Leaders

SMEs struggle in global supply chains: Building national trade resilience

Bronwyn Reid highlights challenges for SMEs in global supply chains and the need for national trade resilience

Published

3 weeks ago

January 21, 2026

Harvey Vargas

Bronwyn Reid highlights challenges for SMEs in global supply chains and the need for national trade resilience

In Short:
– Bronwyn Reid highlights challenges SMEs face in global supply chains, including unclear requirements and limited capacity.
– Trust and ESG compliance are critical for SMEs, requiring large companies to simplify their demands for better relationships.

Bronwyn Reid from Small Company, Big Business highlights the challenges that small and medium-sized enterprises (SMEs) face within global supply chains and emphasizes the importance of building national trade resilience.

Reid identifies a “gap effect” in the relationship between large firms and SMEs, consisting of three key disconnects. Large companies often impose stringent requirements on SMEs, which may lack the resources to meet them, resulting in unclear expectations and frequent changes. Many SMEs struggle to keep up due to limited capacity and staffing constraints.

Significant potential

She stresses that national trade resilience depends on the depth of supply chains, not just cost efficiency. Shallow supply chains are vulnerable, as demonstrated during the disruptions caused by COVID-19. In Australia, the economic relationship between large companies and SMEs is valued at around $500 billion, highlighting significant potential to strengthen these partnerships.

Trust has become a critical factor in supply chain relationships, alongside delivery times and pricing. According to the Edelman Trust Barometer, 78% of people trust their employers, while only 64% trust businesses more broadly. Environmental, Social, and Governance (ESG) compliance has also become essential, but SMEs face challenges navigating complex and shifting requirements. Reid advises SME owners to simplify their approach to ESG, while urging large companies to adjust their expectations to better support smaller partners.

For more information, visit Bronwyn Reid.

Leaders

Co-Living: A modern solution to Australia’s housing crunch

Published

3 weeks ago

January 20, 2026

Harvey Vargas

Yannick Ieko highlights co-living as an evolved, secure housing solution for mature renters in Australia’s tight market

In Short:
– Co-living is an upgraded rooming house offering safe, shared accommodation for mature tenants needing housing.
– Properties accommodate up to nine households and feature hotel-like suites alongside shared living spaces.

Co-living is emerging as a smart, modern alternative to traditional housing, offering safe and high-quality shared living spaces.

Unlike student accommodations focused on socializing or parties, this model is designed for mature individuals navigating Australia’s tight housing market and seeking affordable, comfortable homes.

A typical co-living property accommodates up to nine households while retaining the exterior of a standard home. Interiors are thoughtfully designed to balance privacy and community living, featuring five to nine hotel-quality suites, each with a spacious bedroom, en-suite bathroom, and kitchenette. Common areas include a main kitchen, living room, and outdoor space, creating a welcoming environment for residents to connect.

High demand

According to Yannick Ieko from The Harmony Group, co-living offers cost-effective housing solutions for tenants, with room prices averaging around $200,000 in desirable locations. Investors also benefit, as properties in prime areas tend to appreciate over time. Multiple households renting simultaneously generate strong cash flow, while the model’s low vacancy risk makes it a relatively safe investment. High demand and limited supply further enhance its appeal to property buyers.

Regulatory requirements classify co-living houses as 1B residential dwellings, ensuring safety standards are met while streamlining construction and approval processes. One of the main challenges for expanding co-living is the limited availability of specialized funding from lenders.

For more information, visit theharmonygroup