Money
Airlines warned to fix “unacceptable” delays
United States Transportation Secretary Pete Buttigieg says his department will step up its consumer support for airport chaos
In a letter to top airline CEO’s, Buttigieg says a new dashboard will be used to help customers determine what they are entitled to if a flight is either delayed or cancelled.
The Transport Secretary has slammed the carriers for their “unacceptable” delays and says Americans deserve “clear and transparent” information on the services they are paying for.
The new dashboard is set to be launched before the Labor Day weekend on September 2.
Customers will be able to find information regarding what each airline offers in the event of a delay or cancellation.
The Department is pushing for the companies to provide meal vouchers for delays of more than three hours and accommodation for those who face overnight delays.
Buttigieg told the CEO’s that they should “take this opportunity to assess their Customer Service Plan.”