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AI and cloud tech transforming the banking services sector

AI and cloud technology transform Australian banks, enhancing operations while addressing security, governance, and integration challenges.

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AI and cloud technology transform Australian banks, enhancing operations while addressing security, governance, and integration challenges.

AI and cloud technology are enhancing Australian banking through improved customer service and fraud detection, while also presenting challenges like data security. Saurabh Verma from Avanade Australia highlights the need for robust governance and strategies for successful integration of these technologies in financial services.

AI and cloud technology are transforming financial services by improving security, efficiency, and customer experience, despite the ongoing challenges of digital transformation.

To gain insights, we speak to Saurabh Verma, the Financial Services Lead at Avanade Australia.

Australian banks are at the forefront of AI adoption in customer service. They are using AI-powered chatbots and virtual assistants for round-the-clock support, reducing friction in service transactions. AI technologies, such as voice biometrics, are also being implemented to improve security and fraud detection through real-time transaction monitoring.

However, Australian banks face significant challenges in AI integration. Key issues include data privacy and regulatory compliance, as new global regulations emerge, such as the EU AI Act. Cybersecurity threats are also increasing, with hackers employing advanced tools. Another concern is the lack of AI literacy within organisations, which complicates the responsible use of AI technologies.

Banks can navigate these challenges by investing in workforce readiness and promoting a culture of continuous learning. Responsible AI usage policies must also be developed to address ethical concerns. Legacy systems pose an additional hurdle, as extracting insights from AI requires effective integration with existing technologies.

As Australian banks shift towards AI, they are beginning to realise the value it can bring, enhancing operations, customer insights, and complaint management.

For more information, visit Avanade’s website or connect with them on LinkedIn to stay updated on their innovations in financial services.

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UAE and Saudi Arabia lead MENA’s gaming economy

UAE and Saudi Arabia drive gaming economy growth, positioning MENA as global industry leader, says Chris Hewish from Xsolla

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UAE and Saudi Arabia drive gaming economy growth, positioning MENA as global industry leader, says Chris Hewish from Xsolla

In Short:
– UAE and Saudi Arabia are committed to fostering a thriving local gaming market through government initiatives.
– The MENA region is rapidly growing as a gaming market, with revenue projected to reach $8 billion.

The Middle East is fast emerging as a global gaming hotspot, with the UAE and Saudi Arabia driving growth. Once considered secondary markets, both nations are now positioning the MENA region as a central player in a sector worth billions, supported by ambitious government strategies.

Chris Hewish, president of Xsolla, says this growth is intentional. Governments are creating the infrastructure, policies, and investment frameworks needed for long-term, sustainable gaming ecosystems, focusing on attracting talent, capital, and leading global companies.

Gaming powerhouse

UAE has become a focal point with its Gaming 2033 initiative, which simplifies visas, business licences, and access to funding. The country has attracted more than 350 gaming companies, including international giants like Riot and Ubisoft, while drawing talent from the UK and beyond. Saudi Arabia, through Vision 2030, is taking a complementary but distinct approach, investing heavily in local studios and acquiring stakes in global firms such as Savvy Games and Electronic Arts, aiming to build a strong domestic gaming ecosystem.

The MENA gaming market has surged from $3 billion to $8 billion annually, powered by a young, tech-savvy population with disposable income and high digital adoption. The Gulf is rapidly becoming a gaming powerhouse, with both Dubai and Riyadh contributing in their own ways. For Hewish, this is more than market expansion — it’s a strategic push to diversify economies and cement the MENA region as a major force in the global gaming industry.

For more information, you may visit Xsolla


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Understanding spikes versus sustainable growth in business

Raffy Sgroi discusses sustainable growth vs temporary spikes in business performance for lasting success and balance

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Raffy Sgroi discusses sustainable growth vs temporary spikes in business performance for lasting success and balance

In Short:
– Raffy Sgroi explains that growth is sustainable and requires a strong team, unlike short-term spikes from trends.
– Businesses should focus on systems and leadership for lasting success, ensuring they aren’t reliant on the owner’s presence.

Raffy Sgroi from Sage Advice highlights a crucial distinction in business performance: the difference between temporary spikes in results and genuine, sustainable growth.

True growth is defined by a business’s ability to scale sustainably, maintaining quality and stability without added stress. It is not simply about becoming faster, bigger, or chasing rapid expansion—a mindset often associated with hustle culture that rarely lasts.

In contrast, a spike represents a short-lived increase in results, typically driven by seasonal promotions, viral trends, or one-off marketing campaigns. While spikes can boost numbers temporarily, they do not equate to long-term success. Genuine growth, on the other hand, is marked by consistent demand increases, measurable improvements such as higher conversion rates, and a stable foundation for the future.

Financial metrics

Many businesses make the mistake of attempting rapid scaling without a solid team or infrastructure in place. To transform a spike into sustained growth, it is essential to strengthen the team, ensure the repeatability of successful initiatives, and maintain a close understanding of financial metrics—including cash flow and revenue—rather than relying solely on an accountant’s reports.

Sgroi recommends analyzing business performance over 90-day cycles and regularly monitoring key metrics. Assessing operational capacity before taking on new expenses is critical, as unchecked expansion can create unnecessary stress and inefficiencies.

Ultimately, true business success lies in the ability to operate independently of the owner’s daily involvement. Sustainable growth supports a healthy work-life balance and is grounded in strong leadership, disciplined processes, and strategic planning.

Raffy Sgroi can be found at sage.au or on LinkedIn for further insights into building scalable, enduring businesses.

 


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Why confident leadership is the missing link in safe AI adoption

Caroline Brewin highlights confidence’s vital role in leadership amid AI’s rise and its impact on organisational transformation

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Caroline Brewin highlights confidence’s vital role in leadership amid AI’s rise and its impact on organisational transformation

In Short:
– Caroline Brewin highlights the importance of confidence and emotional intelligence in leadership and AI adoption.
– Over-reliance on AI can diminish human judgment and confidence, risking poor decision-making.

Caroline Brewin from Brain Powered Coaching, discussed the importance of confidence in leadership and its growing impact on AI adoption and organisational change. While job displacement is often the focus of AI debates, Brewin highlighted a less visible risk: the erosion of human judgement. She compared over reliance on AI to blindly following a GPS, where unquestioned directions can lead to poor or harmful outcomes.

Over time, this dependence can weaken individual decision making and self confidence. Brewin stressed that confidence, alongside emotional intelligence, is critical for both personal and professional success. The World Health Organization identifies these as essential future skills. Confident leaders are more likely to set ambitious goals, adapt under pressure and make informed decisions, while emotionally intelligent leadership creates psychologically safe environments where people feel able to speak openly.

Critical thinking

In technology driven organisations, fear-based cultures can intensify the challenges of AI integration. Brewin emphasised the need for open discussions around ethics and accountability, noting that AI ultimately relies on human oversight. Drawing parallels with aviation’s reliance on automation, she warned leaders to ensure teams retain strong critical thinking and judgement.

To reduce over dependence on AI, Brewin advocated configuring systems as tools that support thinking rather than replacing it. Her book, Confident, available on Amazon, examines how confidence can be developed through neuroscience, focusing on strengthening belief in one’s ability to navigate uncertainty and complexity.

For more information, please visit Brain Powered Coaching


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