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Qantas apologises for its poor service, offers rewards to customers

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Australia’s national carrier is offering vouchers and lounge passes to frequent flyers

Qantas is offering $50 vouchers, loyalty extensions, and lounge passes to frequent flyers as part of its push to make up for delays, cancellations and lost baggage.

The airline has been in the grips of a global aviation crisis, which has been fuelled by the pandemic, staff shortages, and supply chain issues.

The home of Qantas Chief Executive Alan Joyce was also recently pelted with eggs.

“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced. There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.”

ALAN JOYCE, QANTAS CHIEF EXECUTIVE

The airline says it has hired 1,500 people since April, adjusted schedules and invested $15 million to help smooth the travel experience.

“We’re already seeing a sustained improvement in baggage handling and on-time performance, and while factors out of our control like weather can have an impact on our schedule, we expect things to keep improving each week,” Joyce says.

Airlines around the world are facing similar problems as staff shortages put a strain on the airline sector.

Flights across Europe and the U.S. have been cancelled, as passengers have been forced to find alternative routes to travel.

Qantas axed thousands of jobs during the height of pandemic lockdowns. Staff were also placed on leave without pay.

The airline will release its financial results later this week.

Costa is a news producer at ticker NEWS. He has previously worked as a regional journalist at the Southern Highlands Express newspaper. He also has several years' experience in the fire and emergency services sector, where he has worked with researchers, policymakers and local communities. He has also worked at the Seven Network during their Olympic Games coverage and in the ABC Melbourne newsroom. He also holds a Bachelor of Arts (Professional), with expertise in journalism, politics and international relations. His other interests include colonial legacies in the Pacific, counter-terrorism, aviation and travel.

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The art of technical analysis

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How can we master the art of technical analysis in the crypto space?

Bitcoin 101 is an exciting talk show that educates viewers on safe participation in crypto markets, providing timely updates and expert insights for informed decision-making.

Hosted by the Managing Director of Crypto CallsCheyne Kupfer.

In this episode, Cheyne unpacks technical analysis and how it can up your crypto game.

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Unpacking crypto ‘prop trading’

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What is crypto proprietary trading and how can it benefit you?

Bitcoin 101 is an exciting talk show that educates viewers on safe participation in crypto markets, providing timely updates and expert insights for informed decision-making.

Hosted by the Managing Director of Crypto CallsCheyne Kupfer.

In this episode, Cheyne sits down with Growth Partner at Crypto Calls, Jack Birkinshaw to talk all things prop trading.

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Crypto: the benefits of government regulation

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How can government regulation lead to greater trust and interest in cryptocurrency?

Bitcoin 101 is an exciting talk show that educates viewers on safe participation in crypto markets, providing timely updates and expert insights for informed decision-making.

Hosted by the Managing Director of Crypto CallsCheyne Kupfer.

In this episode, Cheyne discusses the benefit of increasing government regulation in crypto.

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