Money
Why airline executives are being forced to face customers
As frustrated customers take their anger out on the remaining airport checkin staff, airline executives are being forced onto the front line to face customers.
The return of summer in Europe has been overshadowed by travel chaos, leaving passengers frustrated and often out of pocket.
Thousands of people have been left to battle airport queues that last hours, long delays and thousands of cancellations.
Airports and airlines face staff shortages forcing them to reduce the number of scheduled flights – often at short notice.
It’s a global problem, with airports and airlines rushing to hire back the thousands of positions they axed at the start of covid.
But how do you do it, and how long until things return to normal?