Virgin Media has confirmed a mass outage has left UK viewers unable to watch their television services, following a nationwide error.
The company confirmed the outage lasted around ten hours, which was understood to be triggered by a network power failure.
The issue began at about 10:30 GMT prompting thousands of viewers to report problems.
The firm told customers its engineers were trying to fix the problem, which hit cities across the UK, including London, Birmingham and Manchester.
Virgin issues apology for outage
Virgin Media apologised, and said it would fix it “as soon as possible”.
The issue had been caused by “a major power outage”, the firm said.
The website Downdetector which tracks outages received more than 18,000 reports of problems at one point.
Many users tweeted their annoyance at the loss of service, and the way in which Virgin Media communicated: “Can you update please? No TV. Your status page down. No info on phone lines,” wrote one customer.
The company said it had identified the fault and its engineers were working “flat-out” to fix the issue.
At 13:45 GMT Virgin Media stated: “We have now restored several channels with customers able to watch BBC One, BBC Two, ITV, ITV+1 and Channel 4. TV360 customers are also able to access apps on their box,” the firm wrote.
Customers however have taken to social media, slamming the company for the duration of the error – calling for refunds.
Virgin Media responded to those requests, advising customers to fill out an online compensation form.
