Netflix’s password-sharing crackdown has reportedly left some users confused in Peru
Netflix is making subscribers in some South American countries pay an additional fee for people outside their household who use the same account.
The company says there are millions of people who are sharing an account, and they have been notified by email.
But some reports suggest users are unaware of the policy changes.
Netflix’s level of enforcement varies from user to user, with some shared accounts reporting they ignored prompts without any penalties to the account owner.
There has also been confusion surrounding Netflix’s definition of a ‘household’.
“We have been clear for five years that ‘a Netflix account is for people who live together in a single household,’” Netflix spokesperson Kumiko Hidaka told The Verge.
The company started working on paid sharing over 18 months ago.
Users in Peru, Chile, and Costa Rica were prompted to pay an additional fee to allow users from outside their household to use their account.
The streaming giant recently underwent cost-cutting exercises as its subscribers fell for the first time in a decade.
