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Optus & Uber team up to deliver phones in an hour
Aussie telco, Optus has teamed up with Uber in an exciting new way
The telco will start using tech giant, Uber to provide new mobile phones to people’s homes within an hour after ordering them.
The delivery app will distribute new phones ordered by Optus customers as part of a major shift within the telco to focus on experiences for customers when they are not inside stores.
Optus’ managing director of revenue and marketing, Matt Williams, confirmed the exiting partnership, stating that it was the final part of the company’s plans to make the customer experience fast and digitally-led.
“The thing that really distinguishes this is the Uber Eats-style instant gratification.”
Optus’ managing director of revenue and marketing, Matt Williams,
Optus, the second biggest telco in Australia, says its hopeful the new order placement method will attract new customers, and be a favourite with current clients too.
“This is all about lifting the bar in terms of delivering a service that currently doesn’t exist,”
Optus confirmed the decision to work with Uber was not in response to the latest COVID-19 lockdowns in Australia, instead, a useful method to existing and new customers stuck at home.
Who can use the service?
Suburbs within 10 kilometres of Optus stores in Broadway, Paramatta and Miranda in Sydney, Bourke St Mall, Chadstone and Highpoint in Melbourne, and Brisbane’s Garden City, Springfield and Strathpine will be the first to have access to use the service.
Uber began as a ride-sharing company but has since expanded into alternative delivery services run by “Uber Eats.”
It also runs an app for carriers and shippers with freight and services for businesses.