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Ongoing challenges for Asset Service Providers

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Customers in the region are becoming increasingly demanding when it comes to service quality and speed.

New research from IFS, global enterprise technology firm, examines the challenges faced by asset service providers across Australia and New Zealand.

The study found that these providers are facing a number of key pain points, including difficulty in attracting and retaining skilled workers, ageing infrastructure, and increasing customer demands for faster service and higher quality.

One of the major challenges identified in the research was the shortage of skilled workers. The study found that a vast amount of asset service providers in the ANZ region are struggling to find and retain workers with the necessary technical expertise. This is particularly problematic given the ageing workforce in the industry and the need for specialised skills in areas such as automation and digital technologies.

Many asset service providers in Australia and New Zealand are dealing with equipment and systems that are reaching the end of their useful life, which can lead to increased maintenance costs and downtime. Warren Zietsman is the Managing Director of IFS (Australia and New Zealand) and highlights how to combat any significant impacts on customer satisfaction and revenue for the year ahead.

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Diversifying and enhancing payment methods

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American Express reveals Australian homeowner bill payment insights

In response to the growing trend of card and tap-and-go payments, organisations are adapting their systems to accommodate diverse payment options.

American Express recently conducted research shedding light on homeowner sentiments towards local councils, with a focus on Australian attitudes and behaviours related to bill payments.

Vice President and General Manager of Global merchant services at American Express, Robert Tedesco, provides his insights.

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What can leaders do to overcome the innovation crisis?

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Companies face uncertain future due to the lack of faith in innovation

As the global business landscape evolves at an unprecedented pace, companies that fail to innovate risk facing obsolescence and dwindling competitiveness.

New research by Miro has revealed that Australian businesses in particular are shying away from innovation due to economic uncertainty, fear, and outdated business practices.

David Oakley, the Head of APAC at Miro delves into the innovation crisis within Australia.

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Explosive growth and dominance of the audio industry

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Global radio market hits staggering $143 billion valuation, cementing audio industry’s dominance

The audio industry continues to assert itself as a formidable force, with the 2023 global radio market reaching a substantial value of $143 billion.

The podcast market has surged to an impressive worth of $18.52 billion, showcasing a compound annual growth rate of 27.6%.

Tony Simmons, CEO and founder of Sonnant, discusses how the audio industry can be made even better.

Presented by VentureCrowd – To find out more about Conscious Investing, head to www.venturecrowd.com.au

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